What is a Stop Sell?
Stop Sell notices are issued when an exchange has over 75% of Customers Ready For Service (CRFS) Ultrafast enabled, or when there is a high guarantee that the exchange will reach 75% within the next 12 months.
When an exchange enters Stop Sell, this means that premises connecting to these exchanges will no longer be able to purchase new copper-based products if FTTP is available to them; if a premise does not have access to FTTP, only Single Order broadband products, MPF and WLR will be available.
In addition to the Stop Sell, Openreach will also enforce a “No Move Back to Copper” policy from the date of the Stop Sell notification, so it is important to ensure your customers have migrated all their services to a Single Order variant and IP-based alternatives to avoid loss of service.
To find out more about these exchanges and start preparing your affected customers, download our updated FTTP Exchanges Resource Pack, below.
